{"id":20275,"date":"2022-06-21T12:41:43","date_gmt":"2022-06-21T12:41:43","guid":{"rendered":"https:\/\/adriatic-cloud.hr\/?page_id=20275"},"modified":"2022-06-29T10:30:28","modified_gmt":"2022-06-29T10:30:28","slug":"sla","status":"publish","type":"page","link":"https:\/\/adriatic-cloud.hr\/hr\/sla\/","title":{"rendered":"SLA"},"content":{"rendered":"\t\t
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Service Level Agreement<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Service Level Agreement (SLA)<\/span><\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t1. SLA Goals and Objectives<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Effective Date: July 1, 2022
Document owner: Filip informatika d.o.o. (hereinafter: Adriatic Cloud)<\/p>

Service Level Agreement (“SLA”) between Adriatic Cloud (“Service Provider”) and the User (“Customer”) for the provision of all services provided by the Service Provider to Users, as well as for the level of support and maintenance of some of the contracted services.
This SLA describes the parameters of all covered services provided by the Service Provider.
This SLA does not supersede existing processes and procedures unless expressly stated.
This SLA remains in effect until it is replaced by a revised service level agreement.<\/p>

The following service provider and user(s) will be used as the basis of the Agreement and represent the primary stakeholders associated with this SLA:<\/span><\/p>

Service provider: Adriatic Cloud
User: Customer<\/p>

The SLA is valid from the effective date specified herein and is valid until further notice. The SLA will be revised at least once a fiscal year; however, instead of an audit during any specified period, the current SLA will remain in effect.<\/p>

Review period: once a year (12 months)
Date of previous revision: July 1, 2022
Date of next revision: July 1, 2023<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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The following Services are covered by this SLA:\n